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Prizantor Utilization Support Service

Prizantor Utilization Support Service

We will help customers who are already using Prizantor to further utilize and streamline their experience!

We offer a "Prizant Support Service" for customers currently using Prizant, which includes annual support, customization, integration with other systems, training, sales of our developed integration applications, and implementation. We contribute to the further effective use and efficiency of Prizant that you are using. Please feel free to contact us if you have any requests. 【Service Contents】 ■Troubleshooting ■Custom development support ■Implementation support and training ■Tool sales *For more details, please download the PDF or feel free to contact us.

  • Document and Data Management

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Product/System Help Desk Service

Product/System Help Desk Service

Our company will handle the help desk for the products and systems developed and sold by your company!

We offer a "Product/System Help Desk (Technical Help Desk)" that allows your development and sales personnel to focus on their core business by entrusting us with their support needs, while providing satisfactory assistance to customers and users. Please also utilize it as a primary reception point during your personnel's telework promotion. 【Features】 ■ Wide range of user support ■ IT experts available ■ Flexible system not bound by time ■ Adaptable responses *For more details, please download the PDF or feel free to contact us.

  • Other information systems

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[Case Study on the Introduction of Product/System Help Desk] System Integrator

[Case Study on the Introduction of Product/System Help Desk] System Integrator

By separating the licensing work and initial setup tasks, we were able to provide the customer with the license by the specified deadline!

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for a system integrator. The company is about to start selling security products (software) and was looking for a help desk that could operate 24/7 and handle license issuance. As a result of the implementation, they were able to establish a help desk at a low cost by utilizing the existing 24/7 help desk system. [Case Overview] ■ Background of Implementation - Looking for a help desk that can operate 24/7 and handle license issuance. ■ Implementation Effect - Security SEs can now focus on more advanced tasks such as alert analysis, analysis, and building security environments for new customers. *For more details, please download the PDF or feel free to contact us.

  • Other contract services

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[Case Study of Product/System Help Desk Implementation] System Development Company

[Case Study of Product/System Help Desk Implementation] System Development Company

A case where the sense of security from support led to an increase in customer satisfaction!

We would like to introduce a case study of implementing a "Product/System Help Desk" into the ICT solution business of a system development company. The company conducts maintenance and operation of the systems it has developed, but the development SEs were spending too much time responding to inquiries, which prevented them from focusing on their primary development tasks. Therefore, they were looking for a company that could handle the reception desk. By establishing a reception desk, the SEs were freed from answering phone calls and were able to concentrate on their core development work. 【Case Overview】 ■ Background of Implementation - They wanted a 24/7 reception desk to handle severe issues such as system outages. ■ Implementation Effects - By utilizing shared operators, they were able to achieve a 24/7 reception system at a low cost. *For more details, please download the PDF or feel free to contact us.

  • Other contract services

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[Case Study of In-House Help Desk Implementation] Major General Trading Company

[Case Study of In-House Help Desk Implementation] Major General Trading Company

A case where costs were reduced by utilizing a shared operator!

We would like to introduce a case study on the implementation of an "in-house help desk (service desk)" at a major general trading company. The company faced challenges because users who made inquiries were not well-versed in IT, leading to lengthy explanations even for simple inquiries, which prevented the information systems personnel from performing their intended tasks. By outsourcing cases that required significant response time, the workload of the information systems personnel was reduced, allowing them to focus on their core responsibilities, such as planning and proposal activities for clients. 【Case Overview】 ■ Background of Implementation - The goal was to reduce the burden on information systems personnel by outsourcing the help desk. ■ Effects of Implementation - Utilizing shared operators resulted in cost reductions. *For more details, please download the PDF or feel free to contact us.

  • Other contract services

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Implementation achievements of Prizantor.

Implementation achievements of Prizantor.

Explaining examples of effectively utilizing data through data migration from end-of-support databases!

We would like to introduce our case studies of "Prizantor" implementation. We have examples of data migration, online training, personnel dispatch, and annual support provided to manufacturing companies, as well as server implementation, construction, and annual support provided to IT-related companies. You can check the details through the related links. We have introduced multiple cases, so please take a look. 【Partial Case Studies of Prizantor Implementation】 ■ Manufacturing: Personnel dispatch, data migration, online training, annual support ■ Manufacturing: Script development, annual support ■ Manufacturing: Add-in feature development, annual support ■ Manufacturing: On-site training, data migration, report output ■ IT-related: Server implementation, construction, annual support *For more details, please download the PDF or feel free to contact us.

  • Database

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[Product/System Help Desk Implementation Case] SOC Service

[Product/System Help Desk Implementation Case] SOC Service

A case where the security SE was able to focus on more advanced tasks such as alert analysis and investigation!

We would like to introduce a case study of a company that implemented a "Product/System Help Desk" as they began their SOC (Security Operation Center) services. The company was looking for a help desk that could provide support 24/7, 365 days a year. As a result of the implementation, they were able to delegate labor-intensive tasks such as device disconnection operations and monitoring alert notifications to operators who are strong in IT technology. 【Case Overview】 ■ Background of Implementation - The company is in the process of starting SOC services. ■ Benefits of Implementation - By utilizing the existing 24/7 help desk system, they were able to establish a help desk at a low cost. *For more details, please download the PDF or feel free to contact us.

  • Other contract services

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Quality Support "Nearshore Service"

Quality Support "Nearshore Service"

Achieving low-cost product testing for customers! Simultaneously resolving issues in work processes and quality.

By introducing our quality support "Nearshore Service," we will also achieve the streamlining of your work processes and the systematization of product quality maintenance. Do you have concerns such as wanting to reduce costs in your product development, wanting to conduct tests in-house but lacking personnel, environment, or know-how, or feeling uneasy about outsourcing to offshore (overseas) services? Our services can solve those concerns. 【Features】 ■ Low cost ■ High performance ■ High-density communication ■ High security ■ Flexible response in emergencies *For more details, please download the PDF or feel free to contact us.

  • Other contract services

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